Automotive Claims Technician Internship at Motus Mobility Solutions

Motus Mobility Solutions (MMS), a prominent subsidiary of Motus Holdings, is offering an enriching Automotive Claims Technician Internship Programme. This opportunity is specifically designed for qualified automotive professionals eager to gain invaluable exposure to the insurance and financial services sector, while expertly leveraging their existing technical automotive knowledge. The Automotive Claims Technician plays a pivotal role in applying specialized vehicle expertise within a dynamic claims and authorisations environment. This position is crucial for the accurate assessment, validation, and processing of vehicle-related claims, ensuring meticulous technical evaluations, stringent cost control, adherence to company procedures, and the delivery of exceptional customer service. The incumbent will collaborate closely with a diverse range of stakeholders, including customers, suppliers, dealerships, repairers, and internal teams, to facilitate efficient claims resolution and informed decision-making. Reporting to the Claims Team Leader or Claims Manager, this role is an integral part of the broader Claims Operations team, contributing significantly to the overall success of MMS.

Key Responsibilities

• Claims Assessment and Validation: Assess vehicle damages, mechanical failures, and repair requirements; interpret diagnostic reports and technical findings; evaluate repair validity and warranty considerations; support technical claim reviews and assessment decisions; validate repair quotations and recommendations; ensure claims are assessed accurately and fairly.
• Costing and Authorisations: Assess vehicle parts requirements and pricing; review labour and repair costing for reasonability and accuracy; compare repair versus replacement alternatives; apply authorisation guidelines and approval protocols; assist in minimising claims leakage through effective cost management.
• Claims Operations and Administration: Register and process claims accurately and efficiently; maintain complete and accurate claims records and documentation; update claims systems and internal databases; adhere to turnaround times and service level agreements; escalate exceptions and complex cases appropriately; ensure compliance with operational procedures and governance requirements.
• Customer and Supplier Engagement: Deliver professional service to customers, dealerships, repairers, and suppliers; assist with customer queries and claim-related concerns; support complaint resolution processes; build and maintain positive stakeholder relationships; ensure professional communication and service excellence at all times.
• Technical and Workshop Exposure: Apply automotive technical expertise when assessing claims; participate in workshop and practical learning activities; review repair methodologies and workmanship standards; develop an understanding of OEM standards and warranty requirements; maintain awareness of emerging vehicle technologies, including Electric Vehicles (EVs) and Hybrid technologies.
• Business and Operational Support: Contribute to claims quality and productivity objectives; assist with claims trend analysis and reporting; support supplier performance evaluations; participate in operational improvement initiatives; identify opportunities to improve efficiency and customer experience.

Why Join the Company

Application Strategy (Exclusive)

1. Clearly articulate your automotive technical qualifications and any practical experience (e.g., workshop, diagnostics) in your CV.
2. Emphasize your analytical skills and attention to detail, linking them to the assessment and validation aspects of claims.
3. Highlight your customer service orientation and ability to communicate complex technical information clearly to various stakeholders.

Interview Preparation

• "Describe a complex vehicle issue you've diagnosed or encountered. How did you approach it, and what was the resolution?"
• "How would you handle a situation where a customer disputes a claims assessment based on your technical evaluation?"

How to Apply

* Salary is estimated based on market research and may not be accurate.

• Relevant qualification in Automotive Engineering, Motor Mechanics, or a related technical field.
• Sound understanding of vehicle mechanics, damages, and repair processes.
• Ability to interpret diagnostic reports and technical findings.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for stakeholder engagement.
• Customer-centric approach with a commitment to service excellence.
• Basic computer literacy and ability to work with claims systems.