Claims Adjudication YES Intern at FEM (Multiple Locations)

The Federated Employers Mutual Assurance Company (FEM) invites enthusiastic, unemployed South African youth to apply for the Claims Adjudication Internship under the Youth Employment Service (YES) Programme. FEM is a leading registered mutual insurer dedicated to providing workers' compensation cover to the construction industry. As part of its national social mandate, FEM champions youth development by creating meaningful twelve-month work exposure opportunities that elevate employability across South Africa's financial services landscape.

This adjudication-focused internship introduces successful participants to the fundamentals of claims processing, legislative compliance, and policy administration. As a Claims Intern, you will work within an experienced operations division, learning how claims under the Compensation for Occupational Injuries and Diseases Act (COIDA) are investigated, adjudicated, and processed. This role is ideal for organized, detail-oriented youth aspiring to establish an administrative or claims career in financial services.

Key Responsibilities & Core Duties

• Assist claims teams with the digital capture, validation, and tracking of incoming workers' compensation claims documents.
• Review supporting documentation to confirm claim completeness, medical reports, and employer accident notifications.
• Liaise courteously with medical practitioners, employers, and injured workers to request missing or outstanding claim records.
• Support adjudication officers with case indexing, data reconciliation, and preliminary file evaluations.
• Maintain organized digital archives and adhere strictly to data privacy standards and internal confidentiality procedures.
• Participate actively in YES programme development workshops, mentorship check-ins, and performance assessments.

Ideal Candidate Profile & Core Attributes

• Meticulous attention to detail and high levels of numerical and written literacy.
• Strong interpersonal skills with an empathetic and professional customer service orientation.
• Integrity, discretion, and the capacity to handle sensitive medical and legal information securely.
• Proactive learning attitude coupled with strong organizational habits to manage competing deadlines.

Learning, Mentorship & Career Progression

Through the prestigious YES Programme, interns receive structured workplace mentorship, professional coaching, and practical exposure to commercial insurance practices. Gaining twelve continuous months of administrative experience within a respected financial institution significantly enhances future career prospects across the insurance and corporate administrative sectors.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for a Youth Employment Service (YES) corporate administrative intern role, the estimated remuneration is approximately R4,500 – R7,500 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply

• YES - Claims Intern - Adjudication
  🔖 Ref: r2w0jn
• YES - Claims Intern 2X -Finalization
  🔖 Ref: jvtbhq
• YES - Registry Intern 2X
  🔖 Ref: kpuufl

• South African citizenship with a valid South African Identity Document
• Grade 12 / Matric certificate
• Currently unemployed and aged between 18 and 35 years
• Belong to an Employment Equity designated group
• A completed qualification in Business Administration or Office Management is preferred
• Basic computer literacy, including familiarity with Microsoft Office