Community Advisor (Contract) at FNB

As a Community Advisor within FNB's Alternative Channels, particularly supporting initiatives like the Boxer partnership, you will be at the forefront of delivering an exceptional and efficient customer experience. This role is crucial for proactively understanding diverse customer needs, providing tailored financial product solutions, and expertly directing customers to the most suitable service channels, including FNB's advanced eChannels and self-service platforms. You will ensure every interaction strictly aligns with established policies, processes, and FNB's renowned service standards. This 12-month hourly rate contract position offers a unique opportunity to become a vital link between FNB and its community, fostering financial literacy and accessibility. You will be instrumental in helping individuals and families manage their finances more effectively, contributing directly to FNB's mission of being a trusted partner in creating a better world. The role demands a blend of strong interpersonal skills, a keen eye for detail, and a proactive approach to problem-solving, all within a fast-paced retail banking environment.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong, enduring relationships with clients by consistently demonstrating helpfulness and sensitivity to their transactional needs and expectations. This involves active listening and empathetic engagement to foster trust and loyalty.
• Solution Provision: Effectively communicate with clients, explaining complex banking processes and requirements in a simple, understandable manner. Educate customers on the correct banking platforms aligned with their specific needs, promoting the adoption of digital and self-service solutions for convenience and efficiency.
• Sales and Growth: Analyze customer data and financial profiles to recommend contextual and integrated financial solutions, thereby achieving sales results and supporting portfolio growth. Identify opportunities to introduce new products or services that genuinely benefit the customer.
• Compliance and Ethics: Ensure strict compliance with all FNB rules, internal processes, and regulatory guidelines. Maintain a high level of attention to detail in all transactions and interactions, conducting yourself in an ethical and professional manner at all times, upholding FNB's core values.
• Operational Efficiency: Contribute to an efficient work environment by taking accountability for your own performance, personal, and career development. Be willing to work on a flexible shift structure to meet the operational demands of the alternative channels, ensuring consistent service delivery.
• Brand Ambassadorship: Connect with customers by living up to FNB's brand promise of 'how can we help you?' at all times, acting as a knowledgeable and approachable representative of the bank.
• Continuous Improvement: Stay updated on industry trends, product knowledge, and service innovations to continuously enhance the customer experience and your own professional capabilities.

Why Join the Company

Welcome to FNB, the home of the #changeables, where we strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested. This role offers unparalleled opportunities to build meaningful relationships as part of a dynamic team, engage in a challenging working environment, and experience significant personal and professional growth. You will have the chance to make a tangible impact in a local market as a brand ambassador, contributing to FNB's legacy of excellence and community support. FNB is committed to empowering its employees, fostering a culture of continuous learning, and providing a platform where you can truly become the best version of yourself.

How to Apply

Please apply using the Quick Apply button on this page.

* Salary is estimated based on market research and may not be accurate.

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services
• Excellent communication and relationship-building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self-Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time-management capability
• Commitment to delivering consistent, exceptional service
• Customer Centric
• Enjoy solving problems
• Persuasive selling skills
• Able to understand rules in a regulated environment
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets
• Have excellent Organisational skills and attention to detail