Community Advisor Contract Opportunity at FNB

First National Bank (FNB), a division of FirstRand, is recruiting a Community Advisor for its Alternative Channels team on a 12-month fixed-term contract. Based at an FNB Point of Presence within the Pick n Pay initiative, this position plays an essential role in driving financial inclusion. You will act as the face of the bank, proactively engaging retail customers, understanding their personal banking requirements, and guiding them toward modern self-service and digital platforms.

As a brand ambassador living the promise of helpfulness, you will deliver exceptional customer care in a fast-paced retail banking setting. The position focuses on simplifying banking processes, educating clients on digital tools, and maintaining strict compliance with established financial service regulations. Working within an inclusive and collaborative environment, you will help bridge the gap between traditional retail transactions and modern financial technology solutions.

Key Responsibilities & Core Duties

• Welcome and engage with retail store customers to identify transactional and personal banking needs.
• Guide and educate clients on alternative banking channels, including FNB eChannels and digital self-service solutions.
• Recommend tailored financial products and transactional solutions aligned with individual customer profiles.
• Execute daily operations with strict adherence to internal compliance policies, banking regulations, and service standards.
• Maintain high levels of transactional accuracy and data integrity when assisting clients.
• Collaborate actively with retail partner staff and internal branch networks to deliver seamless service delivery.
• Work flexible shift structures to support retail operational hours and peak shopping periods.

Ideal Candidate Profile & Core Attributes

The successful candidate must demonstrate strong interpersonal and communication skills, with an innate ability to explain financial concepts clearly and patiently. A customer-centric mindset, combined with active listening skills, is crucial for resolving queries and building long-term trust. Candidates should possess a disciplined approach to compliance, exceptional attention to detail, and the adaptability required to thrive in a dynamic retail banking environment.

Learning, Mentorship & Career Progression

Joining the FirstRand group provides meaningful exposure to South Africa's premier financial services sector. Community Advisors receive comprehensive onboarding, ongoing product training, and direct exposure to consumer banking operations. Successful performance in this 12-month contract can open progressive career pathways into full-time branch banking, customer relationship management, or digital channel advisory roles across the broader financial network.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level retail banking advisor role, the estimated remuneration is approximately R8,500 – R14,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Eligible candidates should submit their application online through the official FirstRand careers portal. Ensure that your curriculum vitae is updated with your latest contact details, academic credentials, and customer service history. Shortlisted candidates will undergo standard banking verification checks, including criminal record screening, qualification audits, and reference verification.

• Grade 12 / Matric Certificate (NQF Level 4) required; NQF Level 5 Certificate in Banking, Business Administration, or Customer Service is advantageous.
• 1 to 3 years of customer-facing experience in service delivery or client support, ideally within financial services or retail.
• Demonstrated knowledge of digital banking channels and smartphone self-service applications.
• Strong verbal communication skills and fluent English proficiency.
• Willingness and flexibility to work retail shift hours, including weekends.