Community Advisor Fixed-Term Contract at FNB

As a Community Advisor at FNB, you will play a pivotal role in delivering an exceptional and efficient customer experience. This involves proactively understanding customer needs, providing tailored product solutions, and expertly directing customers to the most suitable service channels, including digital and self-service platforms. Your daily activities will ensure all interactions strictly align with established policies, processes, and service standards, upholding FNB's commitment to excellence. This 12-month fixed-term contract offers a dynamic opportunity to be a brand ambassador within FNB's Alternative Channel, specifically at a Pick 'n Pay Initiative location.

The role demands a proactive individual who can build and maintain strong relationships with a diverse client base. You will be instrumental in providing a positive customer experience, demonstrating empathy, and being highly sensitive to transactional needs and expectations. Effective communication is key, requiring the ability to explain complex banking processes and requirements in a simple, understandable manner. Furthermore, you will be responsible for educating customers on the correct banking platforms aligned with their specific needs, ensuring they leverage the most efficient tools available. This position is ideal for someone who thrives in a customer-centric environment, enjoys problem-solving, and possesses persuasive selling skills to identify and recommend contextual and integrated financial solutions.

Beyond direct customer interaction, the Community Advisor is expected to ensure compliance with all relevant rules and processes, maintaining a keen attention to detail in all tasks. You will connect with customers by embodying FNB's brand promise of 'how can we help you?' at all times, fostering trust and loyalty. The role also involves analysing customer data to recommend appropriate solutions and achieving sales results by effectively cross-selling and up-selling FNB products. Ethical conduct is paramount, and you will be expected to take accountability for your own performance, personal, and career development, continuously staying updated on industry trends and product knowledge. The ability to work on a shift structure is also a key requirement for this role.

Key Responsibilities

• Deliver exceptional and efficient customer experiences by understanding needs and providing tailored solutions.
• Direct customers to suitable service channels, including eChannels and self-service platforms.
• Ensure all interactions comply with FNB's policies, processes, and service standards.
• Build and maintain strong, trusting relationships with clients.
• Provide a positive customer experience, demonstrating empathy and sensitivity to transactional needs.
• Effectively communicate and explain banking processes and requirements simply.
• Educate customers on appropriate banking platforms aligned with their needs.
• Ensure strict compliance with all rules and processes, maintaining attention to detail.
• Analyse customer data to recommend contextual and integrated financial solutions.
• Achieve sales targets by identifying and providing relevant product solutions.
• Conduct all activities in an ethical manner, upholding FNB's values.
• Take accountability for personal performance and professional development.
• Stay updated on industry trends and FNB product knowledge.
• Be willing to work on a flexible shift structure to meet operational demands.

Why Join the Company

Joining FNB means becoming part of the #changeables, a team dedicated to being a trusted partner in creating a better world through innovative financial solutions. As part of the FNB Points of Presence team, you will be surrounded by unique talents in an inclusive environment that values diversity and is deeply invested in your growth. This role offers significant opportunities for personal and professional development within a challenging yet rewarding environment. You will have the chance to build meaningful relationships, contribute to a dynamic team, and make a tangible impact in the local market as a brand ambassador. FNB fosters a culture where you can become the best version of yourself, supported by a commitment to continuous learning and career advancement.

How to Apply

Please apply using the Quick Apply button on this page.

* Salary is estimated based on market research and may not be accurate.

• Minimum Qualification: Grade 12/ NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Excellent communication and relationship-building skills, with an ability to engage diverse customer needs.
• Confidence in guiding customers toward digital and Self-Service solutions.
• Ability to identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline, and adherence to process.
• Strong organising, planning, and time-management capability.
• Commitment to delivering consistent, exceptional service.
• Customer-centric approach.
• Enjoy solving problems.
• Persuasive selling skills.
• Ability to understand rules in a regulated environment.
• Agile and Flexible.
• Results-driven attitude with a passion for exceeding targets.
• Excellent Organisational skills and attention to detail.