Control Centre Learnership at Tracker Connect

Tracker Connect invites ambitious, energetic, and unemployed South African youth to participate in their full qualification Call Centre and Control Centre Learnership Programme. Situated within Gauteng, successful candidates will be integrated directly into Tracker's Customer Experience and 24-Hour Critical Services Control Centres. This 12-month development intervention blends theoretical classroom instruction with intensive workplace exposure, awarding participants a recognized unit standard-based qualification totaling 132 credits upon completion.

As a learner, you will be trained to act as the primary operational link between Tracker and its extensive subscriber base, gaining hands-on exposure to emergency response dispatching, client problem resolution, and telephonic sales support. You will receive specialized instruction on proprietary tracking technology, vehicle recovery systems, and contemporary telematics platforms, ensuring you build foundational competence in a high-demand technology and service sector.

Key Responsibilities & Core Duties

• Provide efficient first-contact and one-stop customer support to resolve incoming telephonic and electronic inquiries.
• Capture and meticulously update client records on internal customer relationship management (CRM) databases.
• Deliver exceptional service across Tracker's emergency operations and critical services monitoring streams.
• Upsell and cross-sell appropriate Tracker products, services, and value-added options to existing clients.
• Interpret and explain complex billing details, invoices, payment allocations, credit adjustments, and contracting schedules.
• Support operational data integrity and maintain strict compliance with company scheduling and quality standards.

Ideal Candidate Profile & Core Attributes

The ideal candidate possesses exceptional active listening abilities, clear verbal articulation in English, and strong numerical comprehension. Candidates must exhibit calm resilience under pressure, particularly when handling urgent or stressful service queries. A customer-centric mindset, punctuality, strong personal ethics, and an eagerness to acquire new technical proficiencies are vital for success in Tracker's fast-paced operational environment.

Learning, Mentorship & Career Progression

Learners will receive structured mentorship from experienced operations managers, quality assurance coaches, and seasoned control room specialists throughout the 12-month contract. This hands-on qualification serves as an established stepping stone toward permanent employment opportunities within fleet management, telematics support, control room dispatch, and corporate customer operations.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for a learnership role, the estimated remuneration is approximately R4,500 – R9,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Interested applicants must submit their application online through Tracker's official recruitment portal prior to the application deadline on 11 November 2026. Quote reference track_001769 during the application process. Candidates who receive no communication within 4 weeks of the closing date should consider their application unsuccessful.

• South African citizenship with a valid South African Identity Document.
• Age between 18 and 35 years with a clean criminal record.
• Currently unemployed and not currently enrolled in full-time studies.
• No previous formal work experience.
• Grade 12 / Matric certificate with Level 4 English and a pass in Mathematics or Mathematical Literacy.
• Foundational computer literacy.