Customer Service Centre Learner at Clover

Clover SA is seeking dedicated and career-driven matriculants to join their Customer Service Centre in Roodepoort, Gauteng, as Learners within the CSC operations team. This practical programme gives candidates the opportunity to enter South Africa's fast-moving consumer goods (FMCG) sector, exposing participants to high-volume corporate customer care, order processing, and logistical client administration.

Successful candidates will be immersed in the day-to-day operations of Clover's central contact facility. You will develop critical industry competencies by liaising directly with retail partners, commercial distributors, and end consumers. This initiative is designed to bridge the gap between academic schooling and meaningful corporate employment through hands-on customer service and sales execution.

Key Responsibilities & Core Duties

• Manage inbound and outbound customer telephonic interactions with professionalism and high service standards.
• Accurately capture, confirm, and process daily product orders in accordance with standardized operational procedures.
• Notify clients regarding account statuses, operational delays, or order constraints in a proactive manner.
• Liaise effectively with internal sales, distribution, and warehouse stakeholders to resolve order and delivery queries.
• Promote and sell Clover and principal product ranges by articulating key features and current promotional offers.
• Participate actively in team meetings and maintain strict visual management of order flow information.

Ideal Candidate Profile & Core Attributes

Candidates must exhibit strong numerical proficiency, articulate verbal communication, and a proactive attitude toward problem-solving. Strong interpersonal skills and a structured approach to administrative accuracy are paramount. Applicants must be capable of working collaboratively under tight delivery schedules while displaying integrity, consistency, and an enthusiasm for high-quality customer care.

Learning, Mentorship & Career Progression

Learners will work under the continuous guidance of experienced customer care supervisors and commercial mentors. Gaining direct exposure to Clover's enterprise management software and national supply chain processes provides an invaluable foundation, positioning participants for progressive careers in customer relationship management, sales coordination, and supply chain logistics.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for a learnership role, the estimated remuneration is approximately R4,500 – R9,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Eligible candidates should submit their digital application via Clover's e-Recruit portal quoting requisition reference CLO261028-2. Ensure your complete profile and certified academic documents are uploaded correctly. Clover supports employment equity principles and encourages designated candidates to apply.

• Grade 12 or equivalent NQF Level 4 qualification completed between 2021 and 2025.
• Minimum academic average of 55% for English and Mathematics or Mathematical Literacy.
• Advanced computer literacy skills.
• Currently unemployed status.
• No prior participation in a learnership programme.