Customer Service Learnership at Forvis Mazars

Forvis Mazars is offering a valuable Certificate in Customer Service Learnership Opportunity designed for unemployed youth in South Africa. This accredited programme provides a nationally recognised qualification coupled with essential structured workplace exposure. The learnership aims to cultivate excellence in customer service, enhance digital capabilities, and equip participants with the critical workplace-ready skills demanded within the professional services sector. This is an ideal entry point for individuals seeking to build a foundational career in customer-facing roles within a reputable organisation.

The learnership experience is meticulously structured to blend theoretical learning with practical, hands-on workplace experience, specifically within a technology-driven customer service environment. Learners will be guided to develop indispensable communication skills, professional etiquette, and crucial digital competencies, significantly boosting their future employability prospects. The programme is committed to fostering a supportive learning environment where participants can thrive and gain confidence.

Key Responsibilities

• Actively participate in all scheduled training sessions, comprehensive assessments, and practical workplace learning activities;

• Deliver professional, efficient, and consistently courteous customer service to all clients and stakeholders;

• Communicate clearly and effectively with customers, internal colleagues, and supervisory staff;

• Proficiently utilise computer systems and various digital tools to effectively support service delivery operations;

• Accurately capture, manage, and maintain customer or service-related information with attention to detail;

• Respond to customer inquiries promptly, professionally, and with a strong focus on finding effective solutions;

• Strictly adhere to all organisational policies, established procedures, and defined service standards;

• Demonstrate a high level of professionalism, punctuality, and consistent reliability in all aspects of work;

• Collaborate effectively and contribute positively as a member of the team;

• Maintain strict confidentiality regarding all sensitive information and comply fully with data protection regulations.

Why Join the Company

Joining Forvis Mazars for this learnership offers a unique opportunity to gain practical experience within a leading professional services firm. You will benefit from a structured learning environment that prioritizes skill development and career growth. The company fosters a culture of collaboration, innovation, and continuous learning, providing a supportive platform for individuals to build a successful career. While specific benefits are detailed during the onboarding process, expect a professional and engaging work environment designed to enhance your skills and future prospects.

How to Apply

Interested candidates are encouraged to apply for this learnership opportunity. Please submit your application via the provided link. Ensure all required documentation is submitted accurately and on time. The reference number for this learnership is Reference: MAZ260508-1. Click here to apply for this role.

Salary is estimated based on market research.

• Completed Matric (Grade 12);

• Currently Unemployed;

• Basic computer literacy;

• Interest in customer service and technology-enabled work environments;

• Ability to commit to the full duration of the learnership.