Deli Service Area Assistant at Pick n Pay

Pick n Pay is seeking a dedicated and customer-focused Deli Service Area Assistant to join its team at the On Nicol branch in Gauteng. This role is crucial for maintaining the high standards of our deli department, ensuring that customers receive fresh, quality products and exceptional service. As a Deli Service Area Assistant, you will be at the heart of our fresh food offering, contributing directly to the daily shopping experience of our valued customers. You will be responsible for a variety of tasks, from assisting with food preparation to ensuring displays are appealing and hygienic, all while upholding Pick n Pay's commitment to quality and customer satisfaction.

This position offers an excellent opportunity for individuals with a passion for food and customer interaction to grow their skills within a leading South African retail environment. You will work as part of a dynamic team, learning about food hygiene, stock management, and effective customer engagement, contributing to the overall success of the store.

Key Responsibilities

• Assist with the preparation of deli products in accordance with approved procedures and recipes.
• Support stocktaking and inventory control activities, ensuring accurate records.
• Assist with receiving and checking deli deliveries, verifying product quality and quantity.
• Monitor stock levels and promptly report any shortages, damages, or wastage.
• Ensure that refrigeration units and display counters are clean, well-maintained, and operating correctly, reporting faults immediately.
• Assist with promotional activities, product sampling, and seasonal displays as authorised.
• Maintain accurate product labels, pricing information, and date markings for all deli items.
• Follow strict procedures for the safe storage, handling, and disposal of food products.
• Support cleaning schedules and complete required hygiene checklists diligently.
• Wear the prescribed uniform and maintain the required personal hygiene standards at all times.
• Follow company procedures relating to cash handling or point-of-sale transactions, where applicable.
• Assist other departments when reasonably required by management to ensure smooth store operations.
• Attend departmental meetings and complete all relevant training programs.
• Report customer complaints, food safety concerns, equipment faults, and operational risks to the supervisor.
• Perform other reasonable duties assigned by the supervisor or management within the scope of the role.

Why Join the Company

At Pick n Pay, we believe in fostering 'wild growth' and creating an environment where 'happy, enthusiastic over-achievers' thrive. Joining our team means becoming part of a proudly South African brand that is deeply embedded in communities nationwide. You'll have the opportunity to develop valuable skills in a fast-paced retail setting, with potential pathways for career advancement within the company. Pick n Pay is committed to providing a supportive and collaborative workplace where teamwork and individual contributions are highly valued. We offer comprehensive training to ensure you are equipped with the knowledge and tools needed to excel in your role, from food safety to customer service best practices. Be part of a company that makes a real difference in people's lives by providing quality products and a superior shopping experience.

Application Strategy (Exclusive)

• Highlight Food Handling Experience: If you have any experience, formal or informal, with food preparation, hygiene, or service, make sure to detail it. This demonstrates a foundational understanding of the role's core responsibilities.
• Emphasise Customer Service Skills: Provide examples of how you've successfully interacted with customers, resolved issues, or gone the extra mile to ensure satisfaction. Strong interpersonal skills are key in this role.
• Showcase Adaptability to Retail Hours: Clearly state your willingness and ability to work shifts, weekends, and public holidays. This demonstrates your understanding of retail demands and commitment.

Interview Preparation

Prepare for questions such as: 'Tell us about a time you provided excellent customer service in a challenging situation within a food service environment.' and 'How do you ensure food safety and hygiene standards are maintained when preparing and serving deli products?' You can practice answering these and other likely questions using the Xhosadev Interview Simulator.

How to Apply

Please apply using the Quick Apply button on this page.

* Salary is estimated based on market research and may not be accurate.

• Grade 12 Minimum Requirement
• Previous experience in a deli, food service, catering or supermarket environment will be an advantage.
• Basic knowledge of food hygiene and safe food handling practices.
• Ability to communicate effectively with customers and colleagues.
• Good customer service and interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Good numerical skills for weighing, portioning and pricing products.
• Ability to follow instructions and comply with food safety procedures.
• Physically able to stand for extended periods and handle stock and equipment safely.
• Willingness to work shifts, weekends and public holidays when required.
• Candidate must reside in Alexandra/Sandton