HR & Customer Service Internship at Takealot

The Takealot Internship Programme for 2026/2027 offers an exceptional opportunity for aspiring professionals to gain invaluable practical experience within South Africa's leading e-commerce platform. This comprehensive programme is designed to cultivate both technical expertise and essential soft skills, preparing interns for successful careers in dynamic corporate environments. Interns will be immersed in the fast-paced world of online retail, contributing to critical functions that drive customer satisfaction and operational efficiency. This is a chance to work alongside experienced professionals, receive mentorship, and leverage online learning opportunities to accelerate personal and professional growth. The programme aims to provide a robust foundation in key business areas, making it an ideal stepping stone for graduates and young professionals eager to make a tangible impact.

Key Responsibilities

• HR Intern Responsibilities:
  • Assist with general HR administration, including filing and scanning documents.
  • Prepare various HR documents and manage labour broker change forms.
  • Oversee onboarding processes for new employees, ensuring a smooth transition.
  • Provide support to employees with HR-related queries, acting as a first point of contact.
  • Administer HR systems such as Axio, Intranet, The Hub, and Greenhouse.
  • Support payroll administration, including UI-19 documents and confirmation of employment letters.
  • Assist with IRP5-related administration and new-starter communication.
  • Provide support in the preparation and management of CCMA cases.
  • Contribute to various HR projects aimed at improving departmental efficiency and employee experience.
• Customer Service & Customer Insights Intern Responsibilities:
  • Analyse customer service data to identify trends and patterns.
  • Review customer feedback to pinpoint challenges and opportunities for improvement.
  • Support the creation and review of standard operating procedures (SOPs) to enhance service delivery.
  • Optimise process flows to improve efficiency and customer satisfaction.
  • Contribute to continuous improvement projects focused on enhancing overall customer experience.
  • Report on key metrics and performance indicators related to customer service.
  • Collaborate effectively with Customer Experience, Operations, and Data teams.
  • Support the implementation of improvements and participate in projects aimed at refining customer service processes and system usage.

Why Join Takealot

How to Apply

* Salary is estimated based on market research and may not be accurate.

• Microsoft Office skills, including Excel, Word and Outlook.
• Strong data capturing skills.
• Administration skills.
• High level of accuracy.
• Strong attention to detail.
• Knowledge of South African labour legislation (BCEA, LRA, EEA).
• Understanding of recruitment, training, employee benefits, and labour relations.
• Numerical and analytical skills.
• Organisational skills.
• Time-management ability.
• Ability to handle confidential information.
• N6 Certificate in Business Management, Marketing or a related field (for Customer Service).
• Computer literacy.
• Strong written communication skills.
• Strong verbal communication skills.
• Ability to manage multiple projects simultaneously.
• Data interpretation skills.
• Presentation skills.
• Basic understanding of HR principles and practices.