Insurance Learnership at OUTsurance (2026/2027 Intake)

The OUTsurance Hastings Direct Learnership offers an exceptional opportunity for unemployed South African youth to gain valuable workplace exposure and practical skills within the dynamic insurance and financial services sector. This programme is specifically designed to equip participants with the foundational knowledge and competencies required for various roles, including Call Centre Operations, Customer Service, and Administration. As a learnership participant, you will embark on a structured learning journey that combines theoretical training with hands-on experience, significantly enhancing your future employability. This initiative underscores OUTsurance's commitment to youth development and contributing to the national skills agenda, providing a crucial stepping stone for those eager to build a career in a professional corporate environment. Participants will develop a comprehensive understanding of insurance products, client interaction protocols, and operational efficiencies, all while being mentored by industry experts. This is more than just a training programme; it's an investment in your professional future, offering a pathway to a rewarding career in a leading South African company.

Key Learning Areas

• Understanding Call Centre Operations and best practices.
• Developing exceptional Customer Service and client support skills.
• Gaining insights into the broader Insurance and Financial Services industry.
• Learning effective Sales and client engagement techniques.
• Mastering essential Administration and Contact Centre Operations.

Why Join OUTsurance

Application Strategy (Exclusive)

• Highlight Adaptability & Initiative: Emphasize instances where you've shown a willingness to learn new things quickly and taken initiative, even in non-work contexts (e.g., school projects, volunteer work). OUTsurance values proactive individuals who are eager to grow.
• Showcase Communication Skills: Provide specific examples of how you've effectively communicated with diverse groups, whether in presentations, group discussions, or customer-facing roles (even informal ones). Strong interpersonal skills are crucial for this learnership, especially in client interaction.
• Demonstrate Computer Literacy: Clearly state your proficiency in Microsoft Office (Word, Excel, Outlook) and any other relevant software. If you've used any CRM or call centre simulation tools, mention them to show your readiness for the role.

Interview Preparation

• "Describe a time when you had to adapt to a new situation or learn a new skill quickly. What was the outcome?"
• "How do you handle pressure or stressful situations, especially when dealing with demanding customers in a fast-paced environment?"

How to Apply

* Salary is estimated based on market research and may not be accurate.

• Have completed Grade 12 / Matric.
• Be computer literate.
• Have basic Microsoft Office skills.
• Be South African citizens.
• Be between the ages of 18 and 35.
• Be unemployed.
• Not have previously participated in a learnership with INSETA.
• No previous work experience is required.
• Strong interpersonal skills.
• Ability to build relationships.
• Initiative.
• Professional engagement skills.
• Ability to adapt positively to change.
• Ability to multitask.
• Ability to handle pressure and stress.
• Good communication skills.
• Self-motivation.
• Willingness to learn.