Internship Opportunities at FEM

FEM is offering exciting graduate internship opportunities designed to provide hands-on experience, professional exposure, and meaningful learning across various fields of study at their Head Office. This 12-month programme is an excellent chance for young individuals to kickstart their careers in the insurance sector, gaining valuable insights and practical skills. FEM is committed to nurturing talent and providing a supportive environment for interns to develop their professional capabilities.

Key Responsibilities

• Support the Claims department to ensure efficient processing of claims.

• Drive consistent excellent customer service by supporting branches to achieve operational objectives and the mission statement of FEM.

• Provide high-quality, professional, and efficient service within agreed timeframes by adhering to administrative support services of the customer service department.

• Act as the interface between external customers and internal departments.

• Assist with product development initiatives, underwriting administration, customer service, and front-office reception duties.

• Learn and apply COIDA, DEL directives, and internal SOPs in reviews and documentation.

• Escalate non-compliance trends under guidance.

• Observe and participate in QA processes, training, and knowledge-sharing sessions.

• Support QA Analysts in reviewing claims, underwriting, and documentation for accuracy, compliance, and completeness.

• Identify obvious errors and inconsistencies under supervision.

• Support round table preparations for QA processes.

• Assist in compiling QA reports, dashboards, and summaries for management.

• Ensure that all documents received by FEM (manually or FEMO) are accurately captured/indexed on the Bokamoso system.

• Request and follow up on outstanding documents (mandatory documents for registration).

Why Join the Company

FEM is dedicated to youth development and offers a structured internship programme that provides a solid foundation for a career in the financial services industry. Interns will benefit from mentorship, exposure to diverse business functions, and the opportunity to contribute to real projects. Joining FEM means becoming part of a dynamic team that values innovation, integrity, and customer satisfaction. The company fosters a culture of continuous learning and professional growth, making it an ideal place for ambitious individuals to launch their careers.

How to Apply

Please apply using the links provided below for each specific internship role:

• Claims Intern: Click here to apply for this role

• Customer Service Intern: Click here to apply for this role

• IT Intern: Click here to apply for this role

• Product Development, Underwriting, and Receptionist Intern: Click here to apply for this role

• Quality Assurance Intern: Click here to apply for this role

• Registry Intern: Click here to apply for this role

• Matric with strong English and Mathematics literacy.

• Relevant Diploma or Degree.

• 0 - 6 months’ experience in general administration.

• Good communication skills.

• Good time management skills.

• Currently pursuing a Diploma or Degree in: Information Technology, Computer Science, Information Systems, or a related technical field.

• Basic understanding of core IT concepts (networking fundamentals, operating systems, hardware components, and basic security practices).

• Basic familiarity with configuring and troubleshooting Windows 10/11 (macOS or Linux exposure is a plus).

• Fundamental understanding of computer hardware components, peripherals, and basic local network setup (TCP/IP, Wi-Fi, DNS).

• Working knowledge of Microsoft 365 applications (Teams, Outlook, Word, Excel).

• Problem-Solving Aptitude.

• Adaptability & Initiative: Self-motivated with a high willingness to learn new technologies, accept constructive feedback, and follow Established Operating Procedures (SOPs).

• Computer literacy.

• An Internal Audit qualification or a qualification related to Financial Management will be an added advantage.