IT Support Internship at Abbott Laboratories

Abbott Laboratories South Africa is offering an exciting 12-month IT Support Internship opportunity within its global Business Technology Services (BTS) division based in Roodepoort, Johannesburg. As a world-renowned leader in diagnostics, medical devices, nutrition, and generic pharmaceuticals, Abbott provides a world-class environment where early-career talent can thrive. This entry-level fixed-term contract is specifically tailored for enthusiastic IT graduates who want to build a rewarding career in technical support, enterprise infrastructure, and digital health technology.

As an IT Support Intern at Abbott, you will gain hands-on technical exposure to modern service delivery models, enterprise desktop environments, and cloud collaboration ecosystems such as Microsoft 365. Working directly alongside experienced technology engineers and global support teams, you will play an integral role in keeping essential healthcare operations connected, secure, and running smoothly across South Africa.

Key Responsibilities

• Deliver first-line technical support for end-user computer hardware, enterprise software, and Microsoft 365 suite applications.

• Log, track, prioritize, and resolve incident tickets and service requests using modern IT service management (ITSM) systems.

• Configure, image, and deploy standard corporate laptops, desktop workstations, mobile hardware, and connected peripherals.

• Facilitate digital onboarding and offboarding workflows, including device allocation, provisioning, and user account setup.

• Assist system administrators with directory services, password resets, security group updates, and access control requests.

• Maintain thorough IT asset inventories, tracking hardware serials, software licensing, and equipment distribution records.

• Create and update technical documentation, knowledge base articles, and standard operating procedures (SOPs).

• Participate in user acceptance testing (UAT) for upgraded operating systems, software releases, and emerging technology tools.

• Provide prompt, professional, and customer-focused communication to all internal colleagues and corporate stakeholders.

Why Join the Company

Abbott has been widely recognized as one of Fortune's Most Admired Companies and a premier global workplace dedicated to employee growth, well-being, and social responsibility. Joining the BTS team gives you exposure to multinational technology standards, enterprise-grade architecture, and mentoring from industry experts. Interns gain invaluable practical experience that builds a rock-solid foundation for future roles in network administration, cybersecurity, systems engineering, or IT business analysis.

Application Strategy (Exclusive)

• Showcase Your M365 and Troubleshooting Aptitude: Explicitly mention any academic projects or practical labs involving Windows 10/11 operating systems, Active Directory, hardware assembly, and Microsoft 365 troubleshooting to stand out immediately.

• Highlight Certifications Prominently: If you have completed or are currently preparing for certifications like CompTIA A+, Network+, or Security+, place these at the very top of your CV in an easily visible Technical Certifications section.

• Prepare for the Video Interview: Because the selection process includes an automated video assessment, practice delivering structured answers clearly and professionally in front of a webcam, demonstrating strong communication skills and enthusiasm for healthcare IT.

Interview Preparation

Candidates shortlisted for this position should be ready to answer technical and scenario-based questions such as:

• "Walk me through your step-by-step troubleshooting process if a user reports their corporate laptop cannot connect to the internet or open Microsoft Outlook."

• "How do you prioritize your workload when multiple users log urgent support tickets at the exact same time?"

You can effectively practice answering these questions and polish your communication style using the YouthNextStep Interview Simulator.

How to Apply

Interested applicants should apply online quoting Reference: Job Id 31164331. Please ensure your CV and academic transcripts are up to date and clearly showcase your Information Technology qualifications.

Please apply using the Quick Apply button on this page.

• Grade 12 (Matric) certificate.

• Recognised Diploma or Bachelor's Degree in Information Technology, Information Systems, Computer Science, ICT, or a closely related field.

• Relevant technical certifications such as CompTIA A+, CompTIA Network+, or CompTIA Security+ will be considered an advantage.

• No prior formal work experience is required; motivated recent graduates are invited to apply.

• Prior practical exposure through technical labs, personal projects, learnerships, or basic helpdesk assistance is highly advantageous.

• Willingness and ability to complete a structured video interview assessment if shortlisted.

• Strong interpersonal skills with a patient, customer-centric approach to problem-solving.