IT Support Internship Programme 2027 at Optimi Group

Optimi Group, a leading provider of innovative education and e-learning solutions, is offering an exciting entry-level IT Internship Programme based at its College SA division in Centurion. This 12-month workplace developmental programme is tailored for ambitious IT graduates who are eager to acquire practical technical knowledge in IT service desk operations, systems administration, and end-user hardware support while completing an accredited qualification.

As an IT Intern, you will be embedded in a dynamic technology environment, assisting the core IT operations team with first-line user troubleshooting, equipment management, and systems maintenance. The role provides hands-on exposure to corporate enterprise infrastructure, giving candidates an exceptional platform to apply their academic learning to real-world business challenges and build foundational competency in digital and educational technologies.

Key Responsibilities & Core Duties

• Manage incoming IT service desk queries by logging tickets, classifying technical requests, and tracking resolution status.
• Provide prompt first-line technical support and troubleshooting guidance to internal staff members both on-site and remotely.
• Resolve routine software, connectivity, and operating system queries, escalating complex issues to senior engineers as necessary.
• Maintain comprehensive IT asset registers, inventory logs, and hardware tracking records across the enterprise.
• Support the allocation, deployment, imaging, and maintenance of computing hardware, peripherals, and associated software.
• Coordinate equipment repairs, preventative servicing, and return logistics with authorized hardware suppliers and vendors.
• Assist in preparing administrative reports, updating system documentation, and supporting ongoing information technology projects.

Ideal Candidate Profile & Core Attributes

Optimi seeks a proactive, solutions-oriented individual with a strong service mindset and passion for technology. The successful intern should have strong troubleshooting skills, a keen eye for operational detail, and fluent English communication abilities. Dependability, a willingness to handle technical problems systematically, and an enthusiastic attitude toward team collaboration will ensure a productive and rewarding experience.

Learning, Mentorship & Career Progression

This programme offers structured workplace learning coupled with the opportunity to complete an accredited qualification over the 12-month period. Under the direct guidance of experienced systems administrators and network specialists, the intern will gain valuable exposure to IT service management best practices, preparing them for future roles such as IT Desktop Support Technician, Systems Administrator, or Service Desk Analyst.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for a corporate IT graduate / technical support intern role, the estimated remuneration is approximately R7,000 – R12,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Interested applicants meeting the criteria are invited to complete their application via the Optimi careers recruitment platform. Ensure that an updated CV, academic transcript, and qualification certificates are attached. Note that this role is based on-site in Centurion, Gauteng. If you do not receive communication within 14 days after submission, consider your application unsuccessful.

• Grade 12 / National Senior Certificate.
• Diploma or Degree in Information Technology, Computer Science, or a related technical field.
• Proficiency in Microsoft Office Suite applications.
• Good verbal and written communication skills in English.
• Must not have previously participated in an IT internship programme.
• Ability to work on-site at the Centurion offices.