Junior IT Support Technician at Herotel

Herotel is seeking a curious, proactive, and solutions-driven candidate to join their dynamic Information Technology department as a Junior IT Support technician based in Plattekloof, Western Cape. In this entry-level IT role, the successful applicant will play a vital role in delivering first and second line technical assistance, maintaining network infrastructure, ensuring endpoint security, and supporting cross-functional colleagues with Microsoft 365 services. This opportunity offers substantial hands-on learning within one of South Africa’s leading telecommunications and internet connectivity service providers.

Key Responsibilities

• Provide reliable computer, workstation, and printer technical support to ensure internal business continuity.

• Deliver comprehensive first-line support for Microsoft 365 cloud applications and user environments.

• Maintain antivirus and security software installations across all company hardware assets.

• Perform regular data backups of critical operational systems and execute scheduled hardware maintenance.

• Configure essential network devices, routers, switches, and associated peripheral hardware.

• Set up, image, deploy, and assign laptops and IT equipment for onboarding staff.

• Log, manage, and prioritise technical queries, helpdesk tickets, and calls via the QContact system.

• Assist senior Service Desk engineers with inventory auditing, hardware recoveries, and software deployments.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for a junior IT support / entry-level desktop technician role, the estimated remuneration is approximately R10,000 – R16,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

Why Join the Company

Working at Herotel means stepping into an innovative telecommunications leader that genuinely invests in human potential. Employees benefit from continuous learning and upskilling opportunities provided through the internal Herotel Academy, encouraging upward career mobility across network engineering, systems administration, and IT infrastructure. The organization offers an energetic and collaborative culture, comprehensive medical benefits, group risk coverage, and health and lifestyle wellness programmes designed to support work-life integration.

Application Strategy (Exclusive)

• Highlight Microsoft 365 & Hardware Configuration: Emphasize any hands-on experience or coursework involving laptop deployment, OS installation (Windows 10/11), and basic troubleshooting in your CV summary.

• Spotlight Certifications: If you have attained or are actively studying towards A+, N+, AZ-900, AZ-104, or an IT diploma, feature these credentials near the top of your resume.

• Showcase Customer-Facing Readiness: Detail your communication ability and customer-service mindset, demonstrating how you patiently translate technical concepts into simple guidance for non-technical colleagues.

Interview Preparation

Candidates shortlisted for this position should be ready to demonstrate practical troubleshooting logic and strong interpersonal composure. Common questions include:

• "Can you walk us through the troubleshooting steps you take when a user reports that their laptop cannot connect to the office Wi-Fi or access Microsoft 365?"

• "How do you prioritize your workload when multiple users submit high-priority technical support tickets simultaneously?"

Sharpen your responses and practice your communication style using the interactive YouthNextStep Interview Simulator.

How to Apply

Please apply using the Quick Apply button on this page or visit the official Herotel careers portal to submit your CV and academic credentials.

Please note: Herotel gives preference to candidates from designated groups in accordance with the Employment Equity Act. If you have not received feedback within 14 days of applying, please consider your application unsuccessful.

• Grade 12 (Matric) certificate.

• IT-related qualification (minimum NQF Level 3) or currently studying towards an IT Diploma or Degree.

• Demonstrated experience configuring, imaging, and setting up desktop PCs, laptops, and peripheral devices.

• Working knowledge and support experience with Microsoft 365 applications.

• Strong computer literacy including MS Office suite (Excel, Word) and basic inventory or ticketing systems.

• Certifications such as CompTIA A+, Network+, Microsoft AZ-900, or AZ-104 will be an added advantage.

• Strong problem-solving capability, attention to detail, and sound analytical aptitude.

• Excellent verbal and written communication skills with a customer-centric attitude.

• Ability to work autonomously as well as cohesively within a technical team.