Policyholder Services YES Intern at FEM (Multiple Locations)

The Federated Employers Mutual Assurance Company (FEM) is pleased to announce available opportunities for the Policyholder Services & Sales Internship, hosted under the national Youth Employment Service (YES) initiative. FEM operates as a specialist insurer providing workers' compensation benefits to the construction sector. Through its continuous partnership with the YES initiative, FEM provides unemployed South African youth with twelve months of quality workplace experience designed to impart practical business competencies and facilitate long-term financial sector employment.

This role offers rich administrative and commercial exposure within FEM's customer-facing departments. As an intern, you will support client onboarding, policy verification, customer service requests, and sales administration. You will learn core insurance administration systems, client communication techniques, and statutory reporting standards, establishing a well-rounded foundation for a long-term career in insurance or corporate administration.

Key Responsibilities & Core Duties

• Provide administrative assistance to the policyholder services team regarding client profile updates, renewals, and policy enquiries.
• Assist sales and client services staff with correspondence preparation, quotation documentation, and filing.
• Input client data accurately into internal insurance management systems while maintaining high quality standards.
• Handle incoming customer telephonic and email queries in a professional and prompt manner.
• Verify policyholder records against statutory compliance requirements and company operational guidelines.
• Complete regular YES programme learning milestones, feedback sessions, and administrative training tasks.

Ideal Candidate Profile & Core Attributes

• A polite, professional telephone manner and positive customer engagement skills.
• Strong written communication and administrative coordination abilities.
• Systematic approach to problem solving with exceptional attention to data entry accuracy.
• Self-motivated, enthusiastic work ethic with a clear eagerness to acquire corporate skills.

Learning, Mentorship & Career Progression

This 12-month placement provides practical on-the-job training under the mentorship of senior policy administrators and client service managers. Participants build practical expertise in policy workflows and corporate relationship management, positioning themselves favorably for junior administrative, sales support, or underwriting assistant roles across the financial services sector.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for a Youth Employment Service (YES) client services and administrative intern role, the estimated remuneration is approximately R4,500 – R7,500 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply

• YES - Policyholder Services & Sales Intern
  🔖 Ref: wco0lt
• YES - Policyholder Services & Sales Intern
  🔖 Ref: 1wwaad
• YES - Policyholder Services & Sales Intern
  🔖 Ref: zflwpz

• South African citizenship with a valid South African Identity Document
• Grade 12 / Matric certificate
• Currently unemployed and aged between 18 and 35 years
• Belong to an Employment Equity designated group
• Preference given to candidates with qualifications in BCom, Insurance, or related business disciplines
• Proficiency in standard computer applications such as Microsoft Word and Excel