Receptionist & Contact Centre Internship at C-BRTA

The Cross Border Road Transport Agency (C-BRTA) invites energetic, driven, and ambitious graduates to apply for the Receptionist / Contact Centre Internship programme based in Pretoria. This developmental initiative is structured to provide qualified candidates with valuable workplace exposure, professional skills development, and hands-on experience within a key statutory public transport regulation environment in South Africa. As a front-line intern, the successful applicant will play a crucial role in maintaining high service standards, representing the agency professionally, and managing multi-channel client inquiries with excellence.

In this dynamic entry-level opportunity, the successful candidate will gain extensive practical training across front-of-house operations, corporate switchboard management, and contact centre administration. Working directly within a supportive and performance-driven administrative department, the intern will be mentored by seasoned professionals to develop critical communication, client management, dispute resolution, and administrative coordination skills essential for a long-term corporate career.

Key Responsibilities

• Front Desk & Visitor Management: Warmly welcome, screen, and direct visitors, clients, and cross-border transport stakeholders to the appropriate personnel and departments in a professional manner.

• Switchboard & Inbound Call Handling: Answer, screen, and route high volumes of incoming telephone calls efficiently, adhering strictly to telephone etiquette and organizational standards.

• Customer Service & Enquiry Resolution: Attend to customer and stakeholder queries across telephonic, email, and walk-in channels, ensuring timely and accurate information delivery.

• Administrative Support: Maintain switchboard logs, document incoming and outgoing courier packages, handle correspondence, and assist the broader administration team with document filing and data capturing.

• Meeting & Boardroom Coordination: Assist with boardroom bookings, setup for meetings, audio-visual readiness, and hospitality arrangements for internal and external meetings.

• Reception Area Maintenance: Ensure that the reception, waiting area, and front-desk environment remain clean, orderly, organized, and aligned with corporate safety and aesthetic protocols.

• Continuous Learning & Development: Actively participate in assigned mentorship programmes, rotational assignments, and administrative development initiatives.

Why Join the Company

The Cross Border Road Transport Agency is at the forefront of facilitating seamless, sustainable, and regulated cross-border passenger and freight transport operations across the Southern African region. By joining the C-BRTA internship programme, graduates are exposed to impactful national and regional projects, progressive public sector leadership, and comprehensive mentorship. The agency promotes an inclusive workplace culture that rewards innovation, accountability, and continuous professional growth, making it an ideal launching pad for your career.

How to Apply

Qualified candidates meeting the minimum requirements are invited to submit their applications online before the closing date. Please ensure your CV, certified copy of your ID, Matric certificate, and relevant tertiary qualifications are up to date.

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Salary is estimated based on market research.

• Grade 12 / Matric certificate.

• National Diploma or Bachelor's Degree in Office Administration, Business Administration, Public Administration, Customer Service, Contact Centre Management, or a related field.

• Proficiency in computer literacy, specifically Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Exceptional verbal and written communication skills in English with excellent telephone etiquette.

• Strong customer-centric mindset with active listening and interpersonal skills.

• Basic understanding of document management, office coordination, and record keeping.

• Demonstrated ability to work collaboratively in a team environment and handle pressure effectively.

• South African citizen with a clean criminal record and no prior participation in an equivalent internship programme.