Receptionist Role at Silvertreebrands

Silvertreebrands is looking for a professional and proactive Receptionist to be the welcoming face of their Cape Town office. This role is crucial for creating a positive first impression for all guests and ensuring the smooth operation of the front office. As a Receptionist, you will manage incoming communications, maintain a tidy and presentable reception area, and provide essential administrative support. This position requires excellent organisational skills, a customer-service attitude, and the ability to multitask effectively in a dynamic environment. You will be an integral part of the team, contributing to the overall efficiency and positive atmosphere of the workplace.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level administrative / receptionist role, the estimated remuneration is approximately R4,500 – R9,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

Key Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings.
• Arrange travel deliveries that need to be made.
• Keep updated records of office expenses and costs.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Help with the preparations of social events.
• Any other ad hoc duties as required.

Why Join the Company

Joining Silvertreebrands means becoming part of a vibrant and growing company that values trust, accountability, and an entrepreneurial spirit. As a Receptionist, you'll be at the heart of the organisation, playing a key role in shaping the company's image and ensuring operational efficiency. Silvertreebrands offers a supportive environment where employees are encouraged to learn and grow, contributing to a culture of executional excellence. You'll gain valuable experience in a fast-paced corporate setting, developing your administrative and interpersonal skills while being part of a team that builds purpose-driven consumer and digital brands like UCOOK, Faithful to Nature, Pet Heaven, and SKOON.

Application Strategy (Exclusive)

1. Highlight Front Office Experience: Clearly detail your previous experience as a Receptionist or in a similar front office role, emphasising your ability to manage visitor flow, handle communications, and maintain a professional environment.
2. Showcase Organisational Skills: Provide specific examples of how you've managed office supplies, maintained records, scheduled meetings, or handled multiple tasks efficiently, demonstrating your strong organisational and time-management abilities.
3. Emphasise Customer Service and Communication: Illustrate your excellent people skills and customer service attitude with examples of how you've positively interacted with guests and colleagues, and effectively communicated both verbally and in writing.

Interview Preparation

1. "Describe a time you had to handle a difficult visitor or a challenging phone call. How did you resolve the situation while maintaining professionalism?"
2. "How do you prioritise tasks when faced with multiple urgent requests at the reception desk, such as answering phones, greeting guests, and managing deliveries?"
You can practice answering these questions using the YouthNextStep Interview Simulator.

How to Apply

Please apply using the Quick Apply button on this page.

• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g. fax machines and printers).
• Professional and positive attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organisational skills.
• Multitasking and time-management skills, with the ability to prioritise tasks.
• Customer service attitude.
• Excellent people skills.
• High school Certificate.
• Knowledge of IT support would be beneficial.