Sales Administration Assistant (Contract) at Al Baraka Bank

Al Baraka Bank Limited is seeking a diligent and organized Sales Administration Assistant for a 12-month fixed-term contract in KwaZulu-Natal. This crucial role provides comprehensive administrative support to the sales team, ensuring the smooth operation of various banking processes related to client accounts, FICA compliance, and deal settlements. The successful candidate will be instrumental in managing client communications, coordinating with internal departments, and maintaining meticulous records. This position offers an excellent opportunity for an individual with a strong administrative background and a keen eye for detail to contribute to a reputable financial institution, gaining valuable experience in a dynamic banking environment.

Key Responsibilities

Office Administration

• Respond to internal emails from respective departments and external mail to clients in a timely and professional manner.
• Request settlement figures from the finance department as per client requests and log them accordingly once settled.
• Extract client statements upon request and liaise with clients regarding any settlement queries they may have.
• Liaise with the Conveyancing department concerning bond cancellations, the release of title deeds, and request the release of original logbooks upon deal settlement or client request.
• Request and follow up on audit certificates and bank confirmations as and when required, ensuring all associated fees are received.

Sales Administration

• Request and collate FICA information from clients, submitting it to the technical support team timeously, and assist with Ultimate Beneficial Owner (UBO) calculations and organograms.
• Attend to any debit order queries received and log any changes or suspensions with the Advances Technical Support team promptly.
• Assist clients with any deal-related queries, providing accurate and helpful information.
• Log and attend to any reimbursement and/or reconciliation requests with the Central Ops Debtors team when necessary.
• Ensure all fees, deposits, and settlements are correctly allocated to the appropriate accounts by submitting them to the BSA Allocations team.
• Address any allocation queries received from BSA – Central Operations efficiently.
• Print all legal agreements and relevant documents pertaining to deals for the respective managers (if required).
• Upload all revolving asset facilities and once-off motor vehicle and equipment facilities to the Advances Technical Support log timeously.
• Ensure all conditions, fees, and payments are accurately logged onto the Advances Technical Support system.
• Ensure all legal agreements and documents pertaining to deals are signed correctly and dispatched timeously.
• Upload Musharaka Sale of Units documents onto the Credit Work Log.
• Attend to valuation quotes and instructions, ensuring all requests are followed up diligently.
• Reconcile Valuators Statements on a monthly basis and facilitate monthly payments.
• Assist with Transactional Banking – Pre Dormancy and Dormancy accounts list to contact clients.

General

• Create and/or assist with STC (Standard Terms and Conditions) packs and upload them to TASL.
• Create and/or assist with payment packs and submit payments for vehicle and equipment deals.
• Provide Motor Vehicle Proxy packs as required.
• Draft manual fee invoices/journals where applicable.

Back Office Support

• Assist Consultants with general administration tasks on a daily basis.
• Attend to ad hoc tasks allocated by Managers, demonstrating flexibility and a willingness to support team objectives.

Why Join Al Baraka Bank Limited

Joining Al Baraka Bank Limited offers a unique opportunity to work within a reputable financial institution that adheres to Shariah principles. As an Equal Opportunity Employer, the bank is committed to diversity and inclusion, giving preference to applicants from previously disadvantaged groups and people with disabilities. This 12-month contract position provides invaluable experience in banking operations, sales administration, and compliance within a supportive and professional environment. You will gain exposure to various banking systems and procedures, enhancing your administrative and financial knowledge, and contributing to a team dedicated to ethical financial services.

Application Strategy (Exclusive)

• Highlight Financial Services Experience: Clearly detail your minimum of 1 year's experience within a financial services institution. Emphasize any exposure to banking systems, FICA, or NCA, as these are critical for the role.
• Showcase Administrative Prowess: Provide examples of your strong administrative skills, particularly in managing documentation, client queries, and coordinating with multiple departments. Highlight your proficiency in Microsoft Office.
• Demonstrate Attention to Detail and Compliance: Given the nature of banking, stress your meticulous attention to detail, especially in handling sensitive financial information, FICA compliance, and adherence to bank procedures.

Interview Preparation

To prepare for your interview, consider these likely questions:

• "Describe your experience with FICA compliance and how you ensure accuracy when collating client information."
• "How do you prioritize and manage multiple administrative tasks and client requests in a fast-paced banking environment?"

You can practice answering these questions and more using the Xhosadev Interview Simulator.

How to Apply

Please apply using the Quick Apply button on this page.

* Salary is estimated based on market research and may not be accurate.

• Matric certificate is essential
• A relevant Diploma or Degree would be advantageous
• Minimum of 1 year's experience within a financial services institution
• General banking experience is considered an advantage
• Proficiency in computer skills, including Microsoft Office at an intermediate level
• Knowledge of banking systems and bank procedures
• Understanding of Credit Policies and Procedures
• Familiarity with the National Credit Act (NCA)
• Strong administrative skills
• Knowledge of Financial Intelligence Centre Act (FICA) policies and procedures
• Understanding of Shariah laws and principles (advantageous for Al Baraka Bank)
• Knowledge of the Bank's products and services