Automotive Booking Clerk Opportunity at Hyundai SA

Hyundai Automotive South Africa is inviting driven and detail-oriented professionals to apply for the position of Service Booking Clerk at their Hyundai Milnerton dealership in the Western Cape. Guided by the overarching brand philosophy of Progress for Humanity, Hyundai SA continues to shape the local mobility sector with innovative vehicle technologies, sustainable customer care, and reliable workshop services. This role serves as a crucial administrative linchpin connecting vehicle owners directly with the dealership's workshop team.

As a Booking Clerk, your day-to-day focus centers on managing vehicle service, maintenance, and repair schedules. You will be responsible for handling telephone, email, and digital appointment requests, verifying customer vehicle histories, and coordinating workshop capacity. By maintaining impeccable administrative accuracy and proactive communication, you directly influence workshop throughput, client satisfaction, and overall brand loyalty.

Key Responsibilities & Core Duties

• Receive and manage workshop booking inquiries via telephone, incoming emails, and the official Hyundai online service portal.
• Schedule maintenance and repair appointments accurately, capturing precise client requirements, vehicle models, VIN details, and requested services.
• Liaise regularly with workshop service advisors and technical foreman teams to balance daily bay capacity, technician availability, and workflow timelines.
• Communicate professionally with clients regarding appointment confirmations, service pricing estimates, current promotional campaigns, and service turnaround times.
• Update and maintain workshop database records, ensuring customer files and warranty documentation remain accurate and compliant with motor industry standards.
• Generate operational activity reports on booking volumes, cancellation rates, and service trends to assist dealership management with strategic planning.
• Resolve customer scheduling queries and booking discrepancies promptly with a calm, solution-oriented approach.

Ideal Candidate Profile & Core Attributes

• A customer-centric attitude combined with clear, articulate telephonic and written communication skills.
• Strong administrative organizational habits with the capacity to prioritize multiple booking requests in a fast-paced environment.
• High analytical precision and problem-solving capability when managing workshop capacity constraints and technical inquiries.
• Collaborative team spirit with an eagerness to support fellow dealership staff across service, parts, and administration departments.

Learning, Mentorship & Career Progression

Working within Hyundai Automotive South Africa provides structured exposure to contemporary automotive retail, dealership management systems, and high-volume customer service operations. Booking clerks gain foundational expertise in vehicle service logistics, client liaison, and manufacturer operating standards. With consistent performance and continuous learning, individuals can progress into roles such as Service Advisor, Warranty Clerk, Customer Relations Officer, or Service Department Supervisor.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level to junior automotive booking or administrative clerk role, the estimated remuneration is approximately R8,500 – R13,500 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Qualified candidates interested in joining the Hyundai Automotive SA team should apply online via the official recruitment page. Please ensure your submission includes a comprehensive CV outlining your administrative or customer service background alongside verified academic certificates. Successful applicants will be contacted by the HR recruitment department for formal assessments and interviews.

• Grade 12 / Matric Certificate or equivalent qualification.
• Proven previous experience in an administrative, booking, or customer service role (experience within the automotive, hospitality, or travel sectors is advantageous).
• Proficiency with computer applications, including Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
• Exceptional verbal and written communication skills with strong telephonic etiquette.
• Certification in Office Administration or a related business field will be considered an added advantage.