Community Advisor: Alternative Channels at FNB Bank

First National Bank is recruiting a proactive Community Advisor for its Points of Presence (POP) Alternative Channels team, operating at the Somerset Value Mart Pick 'n Pay initiative in Somerset West. FNB continues to expand accessibility by bringing banking solutions directly into community retail spaces. This 12-month fixed-term contract provides an outstanding launchpad for client-oriented professionals seeking practical experience in retail banking and digital financial inclusion.

In this community-facing position, you will be the primary brand ambassador, assisting shoppers with accessible banking services, account management, and digital platform migration. By understanding individual customer circumstances and recommending appropriate self-service options, you will empower everyday South Africans to transact securely and conveniently while contributing meaningfully to local branch network growth.

Key Responsibilities & Core Duties

• Engage retail customers proactively to uncover their daily banking requirements and match them with suitable products.
• Educate and onboard clients onto FNB digital self-service platforms, including the banking app and online channels.
• Analyze customer transaction profiles to present tailored, contextual financial solutions and drive channel sales targets.
• Handle transactional customer queries with empathy, patience, and strict adherence to banking compliance standards.
• Maintain thorough records of daily customer interactions and ensure strict adherence to retail kiosk security protocols.
• Collaborate with retail host management and alternative channel leaders to ensure smooth shift operations.

Ideal Candidate Profile & Core Attributes

• Natural interpersonal warmth, confidence, and community-centered approach to customer service.
• Ability to demystify financial products and digital banking tools for varied client demographics.
• High integrity, operational discipline, and attention to procedural detail within a regulated setting.
• Resilience and stamina to succeed in an active retail floor environment operating on shift schedules.

Learning, Mentorship & Career Progression

This 12-month contract offers immersion in frontline financial consulting, compliance operations, and digital banking support. Advisors receive guidance from experienced regional coordinators and gain verified retail banking experience, strengthening their candidacy for permanent advisor, branch consultant, or relationship management positions across FirstRand.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level retail banking and customer advisory role, the estimated remuneration is approximately R8,500 – R16,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Interested candidates must apply directly via the FirstRand careers page. Please submit your updated CV, certified copies of your Matric certificate, and any relevant tertiary documentation. Shortlisted applicants will be invited for competency assessments and standard pre-employment screening.

• Minimum Grade 12 (Matric) / NQF Level 4 qualification.
• Preferred: FAIS-recognized NQF Level 5 Certificate in Banking, Business Administration, or Customer Service.
• 1 to 3 years of customer-facing experience, service delivery, or client support within financial services or retail.
• Demonstrated capability in guiding customers through digital platforms and self-service technologies.
• Willingness and flexibility to work regular retail mall and store shift schedules.