IT Helpdesk Support Administrator Internship at Cubix

Cubix invites energetic, forward-thinking graduates to launch their professional technology careers through a structured 12-month paid IT Helpdesk Administrator Internship. This development initiative provides immersion into a fast-paced corporate environment where interns obtain practical technical competencies, work alongside seasoned IT professionals, and make tangible contributions to daily technology operations across the business.

Operating as the vital first point of contact for end-users throughout the organisation, the IT Helpdesk Administrator ensures that technical incidents and service requests are resolved swiftly and systematically. Through proactive ServiceDesk management, hardware lifecycle administration, and user identity handling, this internship equips participants with a holistic operational perspective of modern enterprise IT infrastructure.

Key Responsibilities & Core Duties

• Log, triage, and manage incoming support tickets within the IT ServiceDesk platform to ensure rapid incident resolution.
• Execute Active Directory account administration, managing user account creations, email setup, and security access terminations.
• Coordinate IT asset management by tagging hardware, tracking inventory, assigning user assets, and maintaining storeroom organization.
• Facilitate third-party technical escalations and administer corporate data SIM allocations and mobile connectivity.
• Manage daily Mimecast email monitoring, processing departmental quarantine searches and releasing secure email communications.
• Liaise with the finance team to process hardware invoicing queries, reconcile delivery tracking documents, and manage account allocations.
• Enforce responsible e-waste disposal practices and document updated IT operational workflows and support procedures.

Ideal Candidate Profile & Core Attributes

Successful applicants demonstrate analytical diagnostic ability combined with genuine interpersonal empathy. A strong service orientation, clear verbal communication, and methodological troubleshooting are essential when translating technical solutions to non-technical stakeholders. Candidates must exhibit personal accountability, high ethical standards, and proactive problem-solving under pressure.

Learning, Mentorship & Career Progression

Throughout this 12-month internship, candidates work under the direct mentorship of senior infrastructure specialists and systems administrators. Participants gain hands-on proficiency in identity management, enterprise service desk management, and hardware maintenance. This structured foundation opens long-term career progression routes toward Tier-2 Technical Support, Network Administration, Systems Engineering, and IT Operations Management.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level corporate IT graduate or helpdesk intern role, the estimated remuneration is approximately R7,000 – R12,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Qualified and interested candidates should submit their application online through the official Cubix Simplify portal. Ensure that your application dossier contains a detailed CV, certified copies of your Grade 12 certificate, IT qualification transcript, and South African identity document. Note that applicants who receive no correspondence within 14 working days of submitting their application should consider their submission unsuccessful.

• Must be a South African citizen between the ages of 18 and 35
• National Senior Certificate (Grade 12)
• IT-related Diploma or Degree in Information Technology, Computer Science, Systems Support, or a related field
• Clear criminal record and clear ITC record
• Currently unemployed and not participating in another internship or learnership programme