Jewellery Sales and Design Advisor at The Foschini Group

The Jewellery Sales and Design Advisor position at TFG (The Foschini Group) offers an exciting retail career for a service-driven professional with a passion for luxury accessories, bespoke craftsmanship, and customer engagement. Located at the prestigious Menlyn Park shopping destination in Gauteng, this 40-hour role combines luxury sales expertise with consultative jewellery styling. You will play a pivotal role in guiding clients through significant milestones, celebrating life's special moments, and curating customized jewellery pieces that exceed expectations.

Responsibilities

• Provide exceptional customer service by assisting customers with jewellery selections, purchases, and after-sales enquiries.
• Conduct consultations to understand customer preferences, style requirements, budgets, and special occasion needs.
• Recommend jewellery products and custom design solutions based on customer requirements and current trends.
• Explain product features, gemstone characteristics, precious metals, warranties, care instructions, and value propositions to customers.
• Process sales transactions, lay-bys, repairs, special orders, and custom design requests accurately and efficiently.
• Build and maintain strong customer relationships to encourage repeat business and customer loyalty.
• Monitor and maintain jewellery displays, ensuring merchandise is presented in accordance with visual merchandising standards.
• Maintain accurate records of customer orders, repairs, alterations, and bespoke jewellery requests.
• Liaise with jewellers, suppliers, and service providers to coordinate custom designs, repairs, and product deliveries.
• Achieve sales targets and contribute to store profitability through effective selling and customer engagement techniques.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for a retail sales and customer design advisor role, the estimated remuneration is approximately R6,500 – R11,000 per month, often supplemented by retail commission structures and staff discounts. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

Why Join the Company

TFG is a leading lifestyle and apparel group boasting an internationally diversified portfolio of 34 distinctive retail brands. Working within TFG's jewellery division provides access to world-class retail training, exposure to luxury merchandise, and a supportive team dynamic. Employees enjoy competitive retail perks, generous staff discount allowances, structured career progression pathways, and the opportunity to become an expert in jewellery consultancy within a leading South African retail powerhouse.

Application Strategy (Exclusive)

• Showcase Luxury Retail Familiarity: Emphasize your background in luxury retail, customer relationship management, or handling high-value merchandise on your CV.
• Highlight Consultation & Design Skills: Draw attention to any experience you have with bespoke orders, alterations, styling consultations, or gemology knowledge to stand out from generic sales applicants.
• Quantify Sales Achievements: Mention specific sales targets met, upselling successes, or POS systems you have mastered in previous retail roles to demonstrate immediate operational capability.

Interview Preparation

Prepare for role-specific interview inquiries such as:

• "How do you approach a hesitant customer who has a specific budget but wants a customized diamond engagement ring?"
• "Can you describe your experience handling delicate jewellery repairs, customer alterations, and coordinating with goldsmiths or suppliers?"

You can practice answering these real-world retail questions using the YouthNextStep Interview Simulator.

How to Apply

Please apply using the Quick Apply button on this page. Existing internal staff should ensure their line manager is aware and supports their application prior to submission.

• Grade 12 / National Senior Certificate.
• Up to 2 years' experience in jewellery retail, luxury retail, fashion retail, customer service, sales, or a related environment.
• Experience working with high-value products and personalized customer consultations.
• Certificate or Diploma in Jewellery Design, Retail Management, Fashion, Design, Sales, or a related field is advantageous.
• Jewellery product knowledge training or gemology-related courses advantageous.
• Exposure to jewellery design consultations, repairs, alterations, or bespoke orders advantageous.
• Proficiency in Point of Sale (POS) operations and retail sales administration.
• Strong communication, negotiation, and interpersonal relationship skills.