Sales Advisor: Personal Segment at First National Bank

First National Bank invites energetic, customer-centric professionals to apply for the Sales Advisor position within the FNB Personal Segment Suites (PSS) team in Randburg. As part of South Africa's leading financial institution, FNB is recognized for pioneering digital banking solutions and nurturing an adaptable, inclusive workplace. This role is ideal for ambitious candidates who thrive in dynamic client-engagement environments and want to build a long-term career within the banking sector.

As a Sales Advisor, you will serve as an essential touchpoint for personal banking customers, addressing enquiries, offering contextual financial solutions, and delivering exceptional service across multiple communication channels. Working within a collaborative and compliant environment, you will play an active role in driving customer satisfaction, retaining valuable client relationships, and upholding the high ethical standards synonymous with the FirstRand Group.

Key Responsibilities & Core Duties

• Manage inbound and outbound customer communications via telephone, email, and live chat in compliance with standard operating procedures.
• Deliver contextual product advice and solutions that match personal segment customer needs while achieving established business targets.
• Resolve customer complaints and operational queries with end-to-end ownership, escalating complex risks where appropriate.
• Conduct outbound calls to retrieve outstanding documentation, verify client instructions, and finalize incomplete requests.
• Assist branch colleagues and clients with eBucks reward queries and guide customers on navigating the eBucks Shop.
• Adhere to statutory governance standards, FAIS regulations, and FirstRand risk management policies.

Ideal Candidate Profile & Core Attributes

• Strong active listening, problem-solving, and persuasive communication abilities.
• High level of personal accountability, ethical judgment, and disciplined time management.
• Adaptable mindset capable of thriving in a target-driven, fast-paced financial services environment.
• Dedication to team collaboration and building positive relationships with internal and external stakeholders.

Learning, Mentorship & Career Progression

Employees at First National Bank benefit from structured corporate onboarding, ongoing product training, and direct mentorship from experienced banking managers. High-performing sales advisors have clear advancement pathways into specialized advisory functions, branch leadership, wealth management, and broader commercial roles across the FirstRand ecosystem.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level to junior banking advisory role, the estimated remuneration is approximately R12,000 – R22,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Applications must be completed online through the official FirstRand Workday recruitment portal prior to the closing deadline. Ensure your comprehensive curriculum vitae, certified Matric certificate, and FAIS-recognized qualification documents are uploaded accurately. Late submissions will not be considered.

• Matric (Grade 12) Certificate.
• Completed FSCA-recognized FAIS relevant NQF Level 5 qualification or higher.
• Proven verbal and written communication skills across omni-channel environments (voice, email, live chat).
• Demonstrated understanding of personal banking products, client service standards, and regulatory compliance.
• Ability to work within structured operational schedules and meet defined service level agreements.