Sales & Service Consultant (Khayelitsha) at Lesaka

Lesaka Technologies is inviting energetic, customer-centric professionals to apply for the Sales and Service Consultant position based at its branch in Khayelitsha, Western Cape. As part of the Lesaka Consumer division, this role focuses on advancing financial inclusion by introducing innovative digital banking products, transactional accounts, and merchant services to community members. The position is tailored for proactive individuals committed to driving customer satisfaction while expanding everyday digital migration.

Operating at the frontline of branch activities, you will be the everyday face of the company, building lasting relationships with consumers. You will assist patrons with account openings, resolve daily transaction queries, and actively guide customers from traditional cash reliance toward secure, mobile-driven financial products that streamline their lives.

Key Responsibilities & Core Duties

• Engage with prospective and existing walk-in clients to identify their unique financial needs and present suitable product solutions.
• Execute rigorous authenticity checks and perform regulatory compliance verifications, including FICA, POPIA, and National Credit Act (NCR) checks.
• Deliver efficient account onboarding, instant card issuance, and profile activation for newly registered consumers.
• Educate clients on self-service digital platforms to drive sustained digital migration and reduce branch dependency.
• Meet and exceed individual sales, activation, and retention targets while upholding exemplary customer service benchmarks.
• Escalate unresolved or complex account discrepancies outside operational mandate promptly to the Team Leader.
• Uphold the principles of Treating Customers Fairly (TCF) and maintain rigorous operational integrity across all touchpoints.

Ideal Candidate Profile & Core Attributes

We are seeking motivated communicators who take personal accountability for their performance and demonstrate a welcoming, professional attitude. The ideal candidate thrives in a community-focused retail banking environment, shows patience when educating consumers on digital technology, and adheres strictly to corporate compliance guidelines and financial ethics.

Learning, Mentorship & Career Progression

Lesaka Technologies fosters a culture of ongoing continuous learning and development. Successful applicants will undergo comprehensive onboarding covering financial services legislation, digital platforms, and customer engagement standards. High-performing consultants enjoy clear career progression into team leadership, branch management, and regional sales operations.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level financial services sales and customer consultant role, the estimated remuneration is approximately R6,500 – R11,000 per month, often supplemented by performance incentives. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Interested candidates must complete the compulsory online pre-screening assessment via the designated Lumenii assessment link prior to finalizing their submission. Once the assessment has been completed, submit your application directly on the Lesaka Technologies recruitment portal before the intake closes.

• Grade 12 / Matric Certificate or recognized equivalent qualification.
• South African citizenship with a clean criminal record and verified credit standing.
• Completion of the compulsory online pre-screening assessment via the recruitment link.
• Demonstrated understanding of customer service excellence, retail sales, or front-line client engagement.
• Familiarity with financial compliance principles, including FICA, POPIA, NCR, and FAIS guidelines.
• Strong computer literacy and an aptitude for mobile applications and digital banking solutions.
• Excellent verbal communication skills with fluency in local community languages.