Switchboard Operator and Receptionist at TFG

The Foschini Group (TFG) is seeking an articulate, customer-focused, and organized Switchboard Operator and Receptionist to join its corporate Facilities Department in the Western Cape. Serving as the primary voice and front-facing contact of the business, you will oversee front-office communication channels, manage high-volume telephonic enquiries, and deliver an exceptional first impression to visiting partners, corporate guests, and team members.

Situated at the heart of operational functionality, the Facilities Department ensures that corporate office premises remain an organized, secure, and productive workplace. In this role, you will coordinate incoming calls, route messages efficiently, maintain visitor registers, and assist with general administrative reception tasks while upholding professional corporate governance standards.

Key Responsibilities & Core Duties

• Operate the central switchboard system, answering and transferring incoming calls promptly and professionally.
• Welcome and direct office visitors, suppliers, and internal staff while maintaining strict front-desk reception registers.
• Record and relay clear, accurate messages to relevant corporate departments and executives.
• Manage administrative duties, including basic spreadsheet updates, document handling, and email correspondence.
• Handle incoming front-desk customer service queries and resolve communication bottlenecks with diplomacy and calm.
• Adhere consistently to TFG brand standards, compliance guidelines, and corporate security reception protocols.

Ideal Candidate Profile & Core Attributes

The successful applicant must demonstrate polished interpersonal skills, vocal clarity, and emotional intelligence when engaging with diverse stakeholders. You must show strong attention to detail, reliability under pressure, a problem-solving mindset, and the organizational diligence required to maintain a seamless corporate front office.

Learning, Mentorship & Career Progression

Employees in TFG Facilities benefit from hands-on mentorship within a prominent retail conglomerate. This entry-level corporate role serves as a launchpad for future administrative, office management, client relations, and workplace facilities coordination careers across the organization.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level reception and switchboard role, the estimated remuneration is approximately R6,500 – R9,500 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Interested candidates should complete their electronic application on the TFG Oracle Cloud careers platform against Job Identification 15871. Applications must be received on or before the closing date of 13 November 2026.

• Grade 12 / Matric certificate
• Minimum of 1 year practical experience in corporate reception or switchboard operation
• Computer literacy with functional proficiency in Microsoft Excel and electronic mail systems
• Customer service orientation with meticulous attention to detail
• Excellent written and verbal communication skills
• Demonstrated interpersonal abilities and capability to de-escalate conflict effectively