Universal Advisor Opportunity at First National Bank

First National Bank (FNB), a premier division of FirstRand Group, is actively seeking a dynamic and client-focused Universal Advisor to join its Points of Presence (POP) team in Vereeniging, Gauteng. As a trusted financial partner dedicated to delivering innovative, human-centered banking solutions, FNB provides an inclusive, collaborative environment where forward-thinking professionals thrive. This role serves as the welcoming frontline of the retail branch, transforming ordinary transactional encounters into empowering customer experiences.

In this key customer-facing role, you will champion customer satisfaction by delivering compliant, helpful, and transparent sales and service solutions. You will take ownership of walk-in and existing client interactions, identifying immediate transactional needs while introducing customers to digital and self-service channels. Working in a high-energy service environment, the Universal Advisor plays an essential part in upholding regulatory governance, enhancing brand loyalty, and living the bank's core philosophy of meaningful assistance.

Key Responsibilities & Core Duties

• Engage branch visitors in a warm, professional manner, actively embodying the institution's commitment to helpful customer service.
• Assess customer requirements thoroughly to recommend, sell, and cross-sell appropriate personal banking and financial solutions.
• Educate and guide clients on utilizing digital channels, mobile banking applications, and self-service automated terminals to facilitate seamless banking.
• Execute customer transactions accurately within prescribed turnaround benchmarks while maintaining service quality standards.
• Track, process, and follow up on business leads, customer referrals, and service queries in accordance with branch service level agreements.
• Maintain comprehensive, accurate client records and ensure strict adherence to FAIS, FICA, Treating Customers Fairly (TCF), and internal risk governance standards.

Ideal Candidate Profile & Core Attributes

The successful candidate must demonstrate an ethical approach to financial services, pairing active listening skills with decisive problem-solving abilities. Candidates should be naturally curious, resilient in handling diverse customer queries, and comfortable working in a fast-paced retail branch. A proactive mindset toward digital technology adoption, strong interpersonal communication, and uncompromised personal integrity are crucial attributes for thriving within the Points of Presence network.

Learning, Mentorship & Career Progression

FNB offers an extensive learning ecosystem designed to foster continuous professional development within retail and commercial banking. Universal Advisors gain in-depth exposure to retail credit, wealth solutions, risk management, and regulatory compliance frameworks. With structured mentorship and internal talent pathways, high-performing advisors can progressively advance toward specialized relationship management, team leadership, credit analysis, or private banking roles across the broader FirstRand ecosystem.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level to junior banking advisor role, the estimated remuneration is approximately R11,000 – R17,500 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Interested applicants who satisfy the minimum eligibility criteria should submit their application directly through the FirstRand careers portal via the official link provided. Ensure your CV is up to date, highlighting your client service experience, educational credentials, and regulatory readiness before completing the online submission.

• Minimum qualification: Grade 12 (Matric) / NQF Level 4 certificate.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or FAIS-recognized qualification.
• 1 to 3 years of work experience in customer-facing environments, service delivery, or client support within the financial services sector.
• Strong foundational understanding of FAIS, FICA, Treating Customers Fairly (TCF) principles, and regulatory compliance standards.
• Demonstrated ability to meet customer service, digital adoption, and sales targets.
• Must not be an unrehabilitated insolvent and must maintain a clear credit and criminal record.