Call Centre Agent Vacancy at FNB (Multiple Locations)

Responsibilities & Core Duties

• Manage high volumes of inbound and outbound customer interactions via telephone, email, and digital live chat platforms.
• Address client inquiries systematically to ensure first-contact resolution while upholding stringent service level agreements.
• Perform administrative follow-ups and operational outbound calls to request outstanding documentation and complete customer requests.
• Assist branch-level consultants and customers with eBucks reward queries and eBucks Shop order troubleshooting.
• Identify, record, and escalate operational risks, compliance matters, and customer complaints according to standard operating procedures.
• Uphold the Treating Customers Fairly principles and maintain thorough documentation of all client communications.

Ideal Candidate Profile & Core Attributes

The ideal candidate possesses exceptional listening and communication abilities, with the patience and resilience required to resolve complex customer issues calmly. You should demonstrate a strong sense of personal accountability, adaptability in fast-paced shift environments, and an intuitive grasp of digital self-service tools. A proactive mindset toward collaborative teamwork and service innovation is essential.

Learning, Mentorship & Career Progression

FNB provides structured onboarding and continuous contact centre training, exposing agents to diverse financial services, credit operations, and digital banking platforms. High-performing customer service agents frequently advance into specialised customer care desks, team leadership positions, fraud analysis, or branch banking management pathways across the FirstRand Group.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level corporate call centre agent role, the estimated remuneration is approximately R7,500 – R12,500 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply

• Call Centre Agent
• Call Centre Agent

• National Senior Certificate (Matric / Grade 12).
• Excellent verbal and written communication skills in English.
• Sound computer literacy with the ability to navigate multiple business applications simultaneously.
• Customer service orientation with active problem-solving skills.
• Willingness to work structured rotational shifts, including weekends and public holidays.