Customer Consultant Talent Pool at FNB Phoenix Node

First National Bank (FNB) invites aspiring financial service professionals to join its Evergreen Talent Pool for the Phoenix Node in KwaZulu-Natal. This proactive recruitment initiative aims to build a database of customer-centric talent to fill future branch-based transactional and service roles across key retail sites, including Phoenix Plaza, Bridge City, Verulam, and Midway Crossing. Joining this talent community connects candidates directly with emerging customer support opportunities.

As a frontline representative within FNB Points of Presence, you will be the helpful face of the bank, delivering an empathetic customer experience while assisting clients with everyday banking transactions. You will play a meaningful part in modern retail banking by helping community members adopt smart digital solutions, navigating electronic channels (eChannels) and automated teller options that make everyday transactions convenient and seamless.

Key Responsibilities & Core Duties

• Provide prompt, welcoming, and accurate service to branch customers while adhering to internal operating guidelines.
• Guide and educate clients on utilising self-service terminals, mobile banking apps, and online channels to improve banking convenience.
• Process over-the-counter transactional requests efficiently while meeting daily service quality benchmarks.
• Identify customer financial needs and initiate relevant product discussions or cross-selling referrals in compliance with Treating Customers Fairly (TCF) principles.
• Maintain thorough compliance with banking regulations, customer verification standards, and internal risk management controls.
• Support operational cost containment efforts through diligent cash handling and resource care.

Ideal Candidate Profile & Core Attributes

• Empathetic, clear communicator with genuine enthusiasm for serving diverse community members.
• Tech-savvy mindset with the ability to demonstrate mobile apps and digital banking features confidently.
• High ethical standards, accountability, and reliability in handling sensitive client financial information.
• Adaptable nature with readiness to operate across different branches within the designated Phoenix cluster.

Learning, Mentorship & Career Progression

Joining the FirstRand Group talent pipeline opens doors to structured professional development in banking. Through dedicated eCareers courses, continuous branch coaching, and regulatory training, successful candidates will acquire foundational banking competencies. High-performing branch consultants frequently transition into specialist roles such as private banking support, sales advisory, credit assessment, or branch operations management.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level retail banking customer consultant role, the estimated remuneration is approximately R9,500 – R15,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Please note that this listing is for a proactive talent pool to staff anticipated branch vacancies across the Phoenix Node. Interested candidates residing near Phoenix, Bridge City, Verulam, or Midway Crossing must submit their online profile and updated curriculum vitae through the official FirstRand careers link before the intake closes on 11 November 2026.

• National Senior Certificate (Grade 12 / Matric).
• NQF Level 5 in Banking, or an NQF Level 6 diploma/degree in a related commercial discipline.
• Close proximity or residence near Phoenix Plaza, Bridge City, Verulam, or Midway Crossing.
• Clear criminal record and satisfactory credit history in accordance with banking regulatory compliance standards.
• Excellent communication skills and demonstrable comfort using digital and mobile platforms.