FirstJob Banking Learnership at First National Bank

First National Bank (FNB) invites motivated, forward-thinking youth to join the FirstJob Learnership Programme for the 2026 / 2027 intake. This structured developmental opportunity allows learners to gain invaluable practical banking experience across key commercial departments while simultaneously working toward a formally registered national qualification. Learners are immersed in real-world corporate assignments involving customer service, digital support, administrative workflow, and business process research.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for a banking sector learnership, the estimated remuneration is approximately R5,500 – R8,500 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

Key Responsibilities

• Execute assigned administrative, research, and data analysis tasks to support daily business unit targets.
• Deliver professional customer support aligned with FirstRand Group service standards and Treating Customers Fairly (TCF) principles.
• Promptly resolve customer complaints and queries, taking ownership of customer feedback to recommend service enhancements.
• Identify operational bottlenecks, redundant steps, and potential financial cost risks within banking administrative processes.
• Maintain accurate activity logs, client service records, and compliance documentation in line with regulatory banking guidelines.
• Actively participate in required classroom training modules, complete theoretical portfolios of evidence (POE), and meet all qualification assessment deadlines.
• Consistently embody the group values of 'I get better and better' and 'We strengthens me' through active teamwork and personal development initiatives.

Why Join the Company

FNB is one of South Africa's most innovative financial institutions, pioneering digital banking across the African continent. Through the FirstJob program, learners receive comprehensive mentorship, access to corporate employee wellness benefits, structured leadership masterclasses, and an accelerated springboard into permanent financial services careers.

Application Strategy (Exclusive)

• Structure your CV cleanly to highlight your Matric results, digital literacy competencies, and any community or school leadership activities.
• Explicitly convey your alignment with FNB's shared values of continuous personal development and collaborative teamwork in your motivation note.
• Ensure contact information is 100% accurate and check your email inbox regularly for assessment invites and portal updates.

Interview Preparation

Anticipate behavioural and situational banking questions, including: 'Can you give an example of how you handle a challenging customer interaction while staying patient and helpful?' and 'How do you manage your time effectively between completing classroom study assignments and fulfilling daily workplace tasks?' Test your confidence and rehearse your answers on the YouthNextStep Interview Simulator.

How to Apply

Please apply using the Quick Apply button on this page.

• South African citizen with a valid South African ID
• Grade 12 / Matric Certificate with solid pass rates
• Basic computer literacy (MS Word, Excel, Email, and Internet applications)
• Strong verbal and written communication skills in English
• Self-motivated with a demonstrable drive for continuous self-development and learning
• Strong customer-centric mindset and problem-solving aptitude
• Clear credit and criminal record