FirstJob Learnership Opportunity at FNB / FirstRand

The FirstJob Learnership at FNB / FirstRand offers an exceptional development opportunity for individuals eager to embark on a career within the financial services sector. This role is designed to provide comprehensive work experience while simultaneously allowing the incumbent to complete a formal, registered qualification. Learners will be actively involved in delivering tasks that contribute to predefined work objectives, encompassing research, analysis, administration, and various process and project work that adds tangible value to the business area. This learnership is a commitment to fostering new talent, providing a structured learning environment, and equipping individuals with the essential skills and knowledge required for a successful career at one of South Africa's leading financial institutions.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for a learnership role, the estimated remuneration is approximately R4,500 – R9,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

Key Responsibilities

• Identify and escalate potential risks that may lead to increased costs, demonstrating cost consciousness.
• Increase knowledge and understanding of financial processes and adhere to required operating standards.
• Adhere to the Organisation's shared values, service standards, and Treating Customers Fairly (TCF) outcomes in all customer interactions.
• Resolve customer dissatisfaction/complaints and take ownership of problems, communicating with customers according to agreed standards.
• Collect customer feedback to help improve customer service and operational efficiencies.
• Ensure that product knowledge and advice provided is technically accurate.
• Work with enhanced processes and procedures to maintain operational effectiveness and quality standards.
• Adhere to Company policies and procedures, maintaining accurate activity reports.
• Investigate innovative ways to optimise processes and contribute to the alignment of business processes to customer service.
• Advise line management on potential opportunities for process and system improvements.
• Demonstrate a commitment to continuous personal improvement, embodying the shared value 'I get better and better'.
• Contribute to the team by working collaboratively to achieve team goals, living the shared value 'We strengthens me'.
• Value individual contributions, show respect for others, and share information and knowledge that benefits the team.
• Respect diversity and value inclusivity within the workplace.
• Identify effective activities to address own development gaps and create a personal development plan in consultation with the team leader.

Why Join the Company

Joining FNB / FirstRand through the FirstJob Learnership offers an unparalleled opportunity to kickstart your career in the banking sector. FirstRand is renowned for its commitment to talent development, providing a supportive and inclusive environment where learners can thrive. You will gain invaluable practical experience, work alongside industry experts, and benefit from a structured learning path that leads to a formal qualification. The Group's dedication to employment equity and the advancement of individuals with disabilities further underscores its progressive values, making it an ideal place to grow professionally and personally while contributing to a leading financial institution.

Application Strategy (Exclusive)

To excel in your application for the FirstJob Learnership, highlight any academic achievements or extracurricular activities that demonstrate your commitment to learning and personal growth. Secondly, articulate how your personal values align with FirstRand's 'shared values' such as 'I get better and better' and 'We strengthens me', providing specific examples where possible. Lastly, emphasize your eagerness to gain practical experience in a corporate environment and your proactive approach to problem-solving, even if it's from academic or volunteer work.

Interview Preparation

1. 'What motivates you to pursue a learnership in the banking sector, and how do you see yourself contributing to FNB/FirstRand's objectives?'
2. 'Describe a situation where you had to learn a new skill or process quickly. How did you approach it, and what was the outcome?'
You can practice answering these questions using the YouthNextStep Interview Simulator.

How to Apply

Please apply using the Quick Apply button on this page.

• Must be a South African citizen.
• Possession of a Grade 12 / Matric Certificate or equivalent.
• Demonstrated eagerness to learn and develop new skills.
• Basic computer literacy and good communication skills.
• Ability to adhere to company policies and procedures.