Groups & Conference Coordinator at Protea Hotel Cape Town

Protea Hotel Fire & Ice! Cape Town is seeking an organized and customer-centric professional to take on the role of Groups & Conference Coordinator. Situated in the vibrant heart of Cape Town, this contemporary hotel caters to diverse corporate and leisure events. In this essential position, you will act as a pivotal bridge between corporate clients, event planners, reservations, and front office teams to deliver seamless hospitality arrangements.

As the coordinator, you will manage end-to-end booking procedures, room block management, and conference group administration. Working within Marriott International's global standard reservation systems, you will ensure rate integrity, maximize booking conversions, and maintain accurate billing profiles. This position offers a stimulating office environment where precision, guest rapport, and operational coordination drive property revenue and client loyalty.

Key Responsibilities & Core Duties

• Process group reservation requests, modifications, and cancellations accurately via phone, email, and digital reservation systems.
• Manage room inventory blocks, verify room rate allocations, and resolve rooming list challenges proactively with group organizers.
• Utilize consultative sales techniques to upsell room types, suggest alternate dates, and optimize average room rates.
• Establish appropriate billing profiles, share-with arrangements, and tax-exempt accounts adhering strictly to accounting protocols.
• Collaborate closely with the Sales, Events, and Front Office departments to ensure all group specifications and special requests are fulfilled.
• Enroll guests into the Marriott loyalty programme and maintain accurate client data profiles.

Ideal Candidate Profile & Core Attributes

We are looking for an articulate professional with exceptional interpersonal skills, acute attention to detail, and a confident telephone etiquette. You should possess structured time management capabilities, an aptitude for learning hotel reservation software, and the ability to multitask effectively within a bustling hotel administrative environment.

Learning, Mentorship & Career Progression

This role offers structured training in revenue principles, hospitality reservation systems, and group account management within the world's largest hospitality group. High-performing coordinators can advance into roles such as Group Sales Executive, Event Planning Manager, or Hotel Revenue Analyst.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level to junior hospitality coordinator role, the estimated remuneration is approximately R9,000 – R15,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Interested applicants meeting the criteria are invited to complete their profile and upload an updated CV on the Marriott International careers portal. Review of candidates commences immediately upon receipt of applications.

• Grade 12 / Matric Certificate or equivalent high school diploma.
• At least 1 year of related work experience in hospitality, reservations, or administrative coordination.
• Proficiency in computer systems, data entry, and basic typing skills.
• Excellent verbal and written English communication skills.
• Demonstrated customer service orientation and organizational abilities.