Registry Clerk: Records Management at Western Cape Govt

The Western Cape Department of Social Development is recruiting for two permanent Registry Clerks specializing in Records Management to reinforce information management operations in Cape Town. The department delivers crucial social welfare and developmental interventions to vulnerable individuals and communities across the Western Cape. Secure, methodical, and accessible record management is the backbone that enables social workers, administrators, and leadership to deliver accountable public services.

As an operational Registry Clerk, you will oversee the lifecycle of confidential physical files and modern electronic records. Operating within the registry office, incumbents must ensure rapid file retrieval, stringent information security, and accurate digital archiving across departmental content systems.

Key Responsibilities & Core Duties

• Operate registry counter services, assisting internal staff with file access requests, returns, and tracking registers.
• Handle incoming, outgoing, and internal mail distribution, registering correspondence systematically.
• Capture, index, classify, and maintain records utilizing the provincial Electronic Content Management (ECM) platform.
• Execute physical and electronic filing duties to maintain an organized registry according to statutory file plans.
• Operate scanning hardware, document binders, and related office machinery to digitize case files and official records.
• Identify, process, and prepare obsolete files and records for formal archiving or authorized disposal.

Ideal Candidate Profile & Core Attributes

Successful candidates demonstrate meticulous attention to detail, strong organizational discipline, and respect for statutory confidentiality and privacy. The role requires an active individual comfortable with systematic data entry, repetitive physical document sorting, and daily interaction with cross-departmental staff. Reliability, punctuality, and an orderly approach to documentation management are essential.

Learning, Mentorship & Career Progression

Successful candidates will receive extensive training in public sector information governance, national archives legislation, and advanced Electronic Content Management (ECM) platforms. This entry-level role provides a launching pad toward advanced registry management, knowledge management, public administration, or data management roles across the wider Western Cape Government.

How to Apply & Submission Guidelines

All candidates must complete and submit an online application via the Western Cape Government e-Recruit system before the closing deadline on 30 November 2026. Hard-copy or emailed submissions will not be considered. Shortlisted applicants will be invited to complete two pre-entry assessments evaluating practical and generic capabilities prior to final selection.

• Senior Certificate (Grade 12 or equivalent qualification).
• Familiarity with registry principles, data capturing, and operating standard office equipment.
• Working knowledge of electronic records management systems (ECM) or document scanning and indexing.
• Competent computer literacy skills, attention to detail, and professional verbal and written communication.