Service Advisor & Costing Admin at Motus Commercial

Motus Commercial Vehicles Polokwane is inviting qualified and motivated candidates to step into the role of Administrator: Service Advisor & Costing within its aftersales division. Motus is a renowned automotive retail and commercial solutions giant operating across South Africa, known for upholding the highest standards of operational efficiency, customer satisfaction, and technical precision. In this vital operational position, you will serve as the essential communication link connecting valued fleet clients and motorists with workshop technicians and aftersales leadership.

The role balances professional customer engagement with accurate financial administration and service costing. You will be responsible for evaluating vehicle repair requests, interpreting technical job cards, providing accurate cost estimates, and guiding billing processes from initiation through to settlement. Working in the fast-paced commercial vehicle dealership environment in Polokwane, you will ensure workflow transparently matches warranty guidelines and company standards while elevating customer care.

Key Responsibilities & Core Duties

• Welcome workshop customers, capture service requirements, and maintain transparent communication throughout the repair lifecycle.
• Interpret diagnostic reports and technician job cards to prepare accurate costing estimates for mechanical repairs and servicing.
• Maintain organized costing sheets, service records, and warranty files for immediate access and audit compliance.
• Liaise closely with workshop technicians and parts store personnel to align repair timelines, labor allocations, and parts availability.
• Handle incoming customer queries, service updates, and complaints diplomatically to maintain client loyalty and satisfaction.
• Facilitate timely invoicing, credit approvals, and administrative billing closures in strict adherence to company finance policies.
• Monitor daily workshop flow metrics to highlight operational bottlenecks and support aftersales performance enhancements.

Ideal Candidate Profile & Core Attributes

The successful candidate must demonstrate sound administrative acumen, high numerical accuracy, and polished client relations skills. Automotive aftersales environments move rapidly, requiring an agile individual who remains level-headed when handling complex billing workflows, technical jargon, and demanding customer expectations. A disciplined approach to administrative compliance and genuine empathy toward vehicle owners are essential traits.

Learning, Mentorship & Career Progression

Working within Motus Commercial Vehicles exposes you to cutting-edge commercial fleet technologies, rigorous dealership management systems, and experienced aftersales directors. Staff members are supported with specialized industry training, workflow mentorship, and established advancement tracks leading into senior service advisor, workshop controller, or aftersales management positions.

Estimated Salary Range (Market Benchmark)

The hiring employer has not officially specified a salary for this position. Based on South African market data and industry benchmarks for an entry-level automotive service advisor and administrative costing role, the estimated remuneration is approximately R8,500 – R14,000 per month. Please note that this is an industry estimate and actual remuneration will be determined by the employer based on qualifications, experience, and internal pay structures.

How to Apply & Submission Guidelines

Eligible candidates should submit their formal application online through the official Motus recruitment portal before the posting is closed. Ensure your CV clearly highlights your administrative experience and customer service skills. Shortlisted candidates will be contacted directly for interviews.

• Grade 12 / Matric Certificate or equivalent NQF Level 4 qualification.
• Proven customer service or administrative experience, preferably within the automotive or commercial vehicle industry.
• Strong understanding of vehicle service processes, basic costing methodologies, and repair invoicing.
• Proficiency in dealer management systems, service scheduling software, and computer productivity tools.
• Excellent verbal and written communication skills in English.
• Solid organizational capabilities with acute attention to numerical detail and accuracy.